Excellence in Service-Essentials
The New Horizons Excellence in Service – Essentials Program teaches participants the fundamentals of customer service in both face-to-face and telephone settings.
You will learn how to create positive customer experiences that help to build customer loyalty, through your behavior and choice of words. You will also develop the skills to deal with challenging customers and situations. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure your success.
What You'll Learn
In this Excellence in Service-Essentials course, the subjects you may study include:
· Lesson 1: Customer service fundamentals
· Lesson 2: Culture and Context
· Lesson 3: Customer service skills
· Lesson 4: Customer management
· Lesson 5: Customer communication
Why Study With New Horizons Australia Institute of Technology
With experience in delivering technology training that spans over 35 years, you can trust New Horizons Australia Institute of Technology to boost your skills in a range of areas including information technology, leadership, graphic design and more.
Their short courses are led by an expert team of trainers who have over 10 years of industry and teaching experience, and are all passionate and dedicated to getting you on the right path to success. Ranging from four hours to five days, New Horizons has short courses that’ll fill your knowledge gaps and lift your credentials in no time.
With a commitment to helping you achieve your educational goals, New Horizons Australia Institute of Technology is all about putting you on the right path to success. Turn to their experienced team and teachers to help equip you with the right skills and knowledge that’ll set you apart from the rest.
Where Will It Lead Me?
Upon successful completion of this Excellence in Service-Essentials course from New Horizons, participants will leave the course with a certificate of attendance and an individualized action plan to help support next steps on return to the workplace. More importantly you will have developed skills and knowledge to:
- Employ the elements of good service
- Build rapport with customers
- Interpret non-verbal communication
- Maintain a positive attitude
- Provide quality customer service over the telephone
- Communicate effectively through e-mail
- Deal effectively with customer complaints and problems
How Much Will It Cost?
An upfront payment of $650 is required to enroll in this course. Enquire now to find out more!
What You'll Need To Get In
There are no prerequisites for this course.
This course can be delivered on campus to provide you with practical training in a face-to-face learning environment. It is available to study at the following locations: