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Service Design Online Course (Foundations)

Academy Xi
  • Awarded by
    Academy Xi
  • Qualification
    Short Course
  • Study Mode
    Online
  • Duration
    Up to six months part-time
  • Payment Option
    Study Loans eligibleUpfront payment
  • Duration
    Up to six months part-time
  • Start Date
    Enquire now for upcoming start dates
  • Location
    Online
  • Career Outcomes
    Web Designer | Website Developer | Website Assistant | View all

overviewCourse Overview

Take the first step towards an exciting new career helping businesses solve digital problems with this self-paced Service Design Foundations Course from Academy Xi.

Designed for students seeking to build foundation skills in service design, this introductory course offers the core skills, principles and ideas of service design: a form of human-centred design that creates business value by improving the quality, efficiency and profitability of digital processes.

In a flexible, online format, this self-paced course provides key knowledge in service design principles and practices, service design challenges, customer journey mapping, synthesis and affinity mapping and service blueprint design. You’ll complete this course with a practical portfolio piece demonstrating your new skills – and all from the comfort of your own home.

Designed and delivered by industry experts, this course offers you an exciting new opportunity in an emerging industry. If you’re seeking to grow your professional digital skillset, this course is you next career step.

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What you'll learnWhat You'll Learn

In this Service Design course, the subjects you may study include:

  • Introduction to service design
  • Approaching service design challenges
  • Synthesis and affinity mapping
  • Customer journey mapping
  • Service blueprint

Why study withWhy Study With Academy Xi

Get up to speed with some of the most in-demand skills when you study with Academy Xi and prepare to design a brighter future!

Boost your knowledge in all things digital and tech when you study at their Melbourne or Sydney campus. From to Virtual Reality Design to Service Design, UX and Growth Marketing... their entire suite of courses are led by industry leaders and aim to give you the best head start.

Whether you’re a beginner or want to brush up on your studies, each session with Academy Xi will unlock new skills and techniques for you to implement right away.

When you join Academy Xi you’ll be part of a team who have a genuine interest in your success. They’re classes are kept small which means your mentor will have more focus on you.

“The instructors took time to understand each student... and provided tailored instruction. I also really enjoyed the collaborative classroom setting – I learned a lot from my fellow students. The instructors were brilliant and passionate and the Academy Xi family were extremely supportive.” – Academy Xi graduate

Gain the confidence, support and knowledge to enter the next chapter of your career with Academy Xi.

Where will it lead meWhere Will It Lead Me?

Upon successful completion of this course, you will receive a Service Design Foundations Course qualification from Academy Xi.

With this qualification, you’ll be equipped with the skills and experience to take your first step towards working in the exciting and rewarding field of service design. After completing this course, you may choose to take on further, more specialised study, in order to seek employment as a service designer or user experience designer. You may also choose to bring human-centred design principles into your existing technology, customer service, marketing or logistics role.

If you’re looking to grow your professional skillset and build skills that businesses are looking for, this foundation course offers a solid career grounding.

  • Web Designer
  • Website Developer
  • Website Assistant
  • Website Administrator
  • Website Manager

How much will it costHow Much Will It Cost?

Academy Xi offers affordable payment options to help you start your studies sooner:

  • Upfront payment via credit card
  • 6-12 month interest-free study loans with Zip
  • 48 month loans with Study Loans

Enquire now to find out more about a payment option that works for you

Study Loans provides a new way of paying for education with a transparent fee structure under a pay-as-you-go type model.

Approved students will be loaned from $2,001 to $15,000, to cover all or part of their course tuition from an approved provider. The loan will be progressively drawn to pay tuition fees and paid to the training provider directly on behalf of the student. The loan will be paid back via direct debit over 6-48 months, at competitive interest rates, with no penalties for early repayment.

Eligibility criteria apply, to find out more.

Study Loans Australia Pty Ltd (ABN 13 618 345 314) Australian Credit Licence 498589

Pre-requisitesWhat You'll Need To Get In

There are no eligibility requirements for this course. Academy Xi welcomes students from all skill levels and professional backgrounds. 

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