The ITIL Practitioner course provided by New Horizons Australia Institute of Technology is the next logical step for individuals who have earned the ITIL Foundation Certificate and are familiar with the ‘what’ and ‘why’ of ITIL. ITIL Practitioner will focus on the ‘how’.
During the 2-day course, individuals, teams, and organizations will learn to address the challenges faced by them due to IT Service Management (ITSM) improvement initiatives.
The course is packed with interactive assignments, tools, checklists, and guidance on how to make the improvement changes happen. You will learn to describe, explain, and distinguish among the various elements of being an ITIL Practitioner. Moreover, it helps you in practice solving, calculating, and applying the knowledge and techniques to a realistic scenario. The course also includes a toolkit and continuous learning track to give you an ongoing support throughout your improvement journey.
What You'll Learn
In this ITIL Practitioner course, the subjects you may study include:
· Module 1: Use important IT service management concepts for CSI
· Module 2: Apply the ITSM guiding principles in a real-world context
· Module 3: Apply the CSI approach to manage improvements in an organizational context
· Module 4: Use metrics and measurement to enable CSI
· Module 5: Communicate effectively to enable continual service improvement
· Module 6: Apply organizational change management to support CSI
· Module 7: Exam preparation guide
Why Study With New Horizons Australia Institute of Technology
With experience in delivering technology training that spans over 35 years, you can trust New Horizons Australia Institute of Technology to boost your skills in a range of areas including information technology, leadership, graphic design and more.
Their short courses are led by an expert team of trainers who have over 10 years of industry and teaching experience, and are all passionate and dedicated to getting you on the right path to success. Ranging from four hours to five days, New Horizons has short courses that’ll fill your knowledge gaps and lift your credentials in no time.
With a commitment to helping you achieve your educational goals, New Horizons Australia Institute of Technology is all about putting you on the right path to success. Turn to their experienced team and teachers to help equip you with the right skills and knowledge that’ll set you apart from the rest.
Where Will It Lead Me?
How Much Will It Cost?
An upfront payment of $1,820 is required to enroll in this course. Enquire now to find out more!
What You'll Need To Get In
To be eligible to study this course, applicants must meet the following entry requirements:
- completed the ITIL Foundation Certification.
This course can be delivered on campus to provide you with practical training in a face-to-face learning environment. It is available to study at the following locations: