Learn about the international standard for IT Service Management (ITSM) and earn an internationally recognized ITIL® Foundation Certificate in 3 days. The ITIL foundation course is specifically designed for anyone working in IT wanting to gain knowledge in IT Service Management best practice. Our ITIL® training by New Horizons teaches essentials of IT Infrastructure Library (ITIL®) and helps you to understand how your organization can benefit significantly by applying the ITIL principles to your work environment. Important Note: ITIL® Fundamentals Foundation Certification Training Course pricing includes the ITIL® Foundation Certificate Exam at the end of the 3rd day of the course.
Some work will be required by candidates in the evenings, one hour should be allowed for this on day one and day two.
What You'll Learn
In this ITIL Foundation course, the subjects you may study include:
· Module 1: Service strategy
· Module 2: Service design
· Module 3: Service transition
· Module 4: Service operation
· Module 5: Continual service improvement
Why Study With New Horizons Australia Institute of Technology
With experience in delivering technology training that spans over 35 years, you can trust New Horizons Australia Institute of Technology to boost your skills in a range of areas including information technology, leadership, graphic design and more.
Their short courses are led by an expert team of trainers who have over 10 years of industry and teaching experience, and are all passionate and dedicated to getting you on the right path to success. Ranging from four hours to five days, New Horizons has short courses that’ll fill your knowledge gaps and lift your credentials in no time.
With a commitment to helping you achieve your educational goals, New Horizons Australia Institute of Technology is all about putting you on the right path to success. Turn to their experienced team and teachers to help equip you with the right skills and knowledge that’ll set you apart from the rest.
Where Will It Lead Me?
Upon successful completion of this ITIL Foundation course from New Horizons, students will understand the concepts of how to manage and deliver an IT Service which is tailored to meet the needs of the business, using best practice as a guide. These skills will be achieved by developing an understanding of how all of the departments and sections within the IT organization work together to deliver a service. Concepts such as Change Management, Availability Management, Root Cause Analysis, Incident, Event and Request Fulfilment will be undertaken.
How Much Will It Cost?
An upfront payment of $2,590 is required to enroll in this course. Enquire now to find out more!
What You'll Need To Get In
There are no pre-requisites for this ITIL® training course, however, it is assumed that course participants are working or have worked in an IT Service environment or equivalent. This course is a pre-requisite for the Practitioners Certificates and the Managers Certificate in IT Service Management.
This course can be delivered on campus to provide you with practical training in a face-to-face learning environment. It is available to study at the following locations: