Customer Experience Strategy and Design

RMIT Online
  • Awarded by
    RMIT Online
  • Qualification
    Short Course
  • Study Mode
  • Course Cost
  • Duration
    6 weeks - up to 50 hours
  • Payment Option
    Upfront payment
  • Duration
    6 weeks - up to 50 hours
  • Start Date
    Enquire now about upcoming start dates
  • Location

overviewCourse Overview

Take an in-depth look at customer-experience analysis, optimisation and strategy, from UX design to customer journey maps. Get the skills to design solutions for breathtaking customer experiences and learn how to embed CX thinking into your organisation’s business model.

How does it work? 

Learn how to enhance every customer interaction. From UX design to customer journey maps, you can transform your workplace by embedding customer-experience thinking deep into the business model.

Expert mentors provide guidance and support along the way, and you’ll work on real-world scenarios built in collaboration with leading industry partners.

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What you'll learnWhat You'll Learn

In this short course, the topics you may cover include: 

  • The role of customer-experience
  • Customer expectations and insights
  • Customer journey mapping
  • CX analysis
  • CX optimisation
  • CX strategy

Why study withWhy Study With RMIT Online

Recognised as being at the forefront of technology, design and enterprise, RMIT Online creates their courses together with experts in the field and are based on the latest industry trends.

Ranked as one of the top Australian universities, RMIT Online is all about offering a practical learning experience to help set graduates apart. Study a short course online and enjoy the same world-class education that’ll help excel your career.

From academic writing and study skills workshops to dedicated study advisors available to help you build your academic skills – RMIT Online is dedicated to offering their students the best tools and support services to help them get the best learning experience possible.

Where will it lead meWhere Will It Lead Me?

RMIT has built this program with leading companies who have transformed and thrived in a changing workforce. Start with the fundamentals, then you’ll build real-world strategies that can be immediately applied back in the workplace.


How much will it costHow Much Will It Cost?

An upfront payment of $770 is required for this course. 

Pre-requisitesWhat You'll Need To Get In

There are no entry requirements or prerequisites for this course, however you will need a strong Wi-Fi connection. 

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