Customer Experience Strategy and Design
- RMIT Online
Awarded by - Short Course
Qualification - Online
Study Mode - $770
Course Cost - 6 weeks - up to 50 hours
Duration - Upfront payment
Payment Option - 6 weeks - up to 50 hours
Duration
- Enquire now about upcoming start dates
Start Date - Online
Location
Course Overview
Take an in-depth look at customer-experience analysis, optimisation and strategy, from UX design to customer journey maps. Get the skills to design solutions for breathtaking customer experiences and learn how to embed CX thinking into your organisation’s business model.
How does it work?
Learn how to enhance every customer interaction. From UX design to customer journey maps, you can transform your workplace by embedding customer-experience thinking deep into the business model.
Expert mentors provide guidance and support along the way, and you’ll work on real-world scenarios built in collaboration with leading industry partners.
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What You'll Learn
In this short course, the topics you may cover include:
- The role of customer-experience
- Customer expectations and insights
- Customer journey mapping
- CX analysis
- CX optimisation
- CX strategy
Why Study With RMIT Online
Recognised as being at the forefront of technology, design and enterprise, RMIT Online creates their courses together with experts in the field and are based on the latest industry trends.
Ranked as one of the top Australian universities, RMIT Online is all about offering a practical learning experience to help set graduates apart. Study a short course online and enjoy the same world-class education that’ll help excel your career.
From academic writing and study skills workshops to dedicated study advisors available to help you build your academic skills – RMIT Online is dedicated to offering their students the best tools and support services to help them get the best learning experience possible.
Where Will It Lead Me?
RMIT has built this program with leading companies who have transformed and thrived in a changing workforce. Start with the fundamentals, then you’ll build real-world strategies that can be immediately applied back in the workplace.
How Much Will It Cost?
An upfront payment of $770 is required for this course.
What You'll Need To Get In
There are no entry requirements or prerequisites for this course, however you will need a strong Wi-Fi connection.
