SIR30216 Certificate III in Retail (QLD Only)

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Sarina Russo Institute
  • Awarded by
    Sarina Russo Institute (RTO 0427)
  • Qualification
    Certificate III
  • Study Mode
  • Course Cost
    Government Funding available for QLD residents
  • Duration
    13 weeks full-time, 20 weeks part-time
  • Payment Option
    Upfront payment
  • Duration
    13 weeks full-time, 20 weeks part-time
  • Start Date
    Weekly start dates
  • Location
  • Career Outcomes
    Sales Assistant | Customer Service Assistant | Point-of-Sales Operator

overviewCourse Overview

This Certificate III in Retail (SIR30216) course is suited for persons interested in:

  • How to build customer relationships and loyalty
  • Selling to the retail customer and assisting with any difficulties
  • How to produce visual merchandise displays


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This course meets the Nationally Recognised Training standards. It is listed on the Australian government’s National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that’s recognised throughout Australia, and lets employers know that you have the right skills for the job.

What you'll learnWhat You'll Learn

In this Certificate III in Retail (SIR30216) course, the subjects you may study include:

  • SIRXWHS002 - Contribute to workplace health and safety
  • SIRXMKT001 - Support marketing and promotional activities
  • SIRXIND001 - Work effectively in a service environment
  • SIRXSLS001 - Sell to the retail customer
  • CHCDIV001 - Work with diverse people
  • SIRRINV001 - Receive and handle retail stock
  • SIRXCOM002 - Work effectively in a team
  • SIRXCEG003 - Build customer relationships and loyalty
  • SIRXCEG001 - Engage the customer
  • SIRXCEG002 - Assist with customer difficulties
  • SIRXIND003 - Organise personal work requirements
  • SIRXIND005 - Develop personal productivity
  • SIRXRSK001 -Identify and respond to security risks

Why study withWhy Study With Sarina Russo Institute

  • Dedicated Trainers to help with training and assessment
  • Access to iLearn – our 24/7 learning management system
  • 24/7 access to online learning and assessment materials that comprise of recorded lectures, interactive digital resources eBooks, PowerPoint’s and video links.
  • Opportunities to collaborate online with Trainers, industry experts and peers
  • Free state of the art Language Literacy and Numeracy tools
  • Mentoring and job placement assistance


Sarina Russo Institute has a unique online platform iLearn which enhances the student experience. This provides students access to an online simulated working environment where students are getting “Job Ready Skills” which make students more attractive to future employers. iLearn also has online virtual classrooms (which are Trainer lead) allowing students to study from comfort of their own home, ask questions of the Trainer and other classmates. For those students who are unable to attend the live sessions, these are also recorded for future use.

Where will it lead meWhere Will It Lead Me?

Upon successful completion of this Certificate III in Retail (SIR30216) course from Sarina Russo Institute, you are entitled to our FREE employment assistance, which provides mentoring, employment workshops and job placement service.

  • Sales Assistant
  • Customer Service Assistant
  • Point-of-Sales Operator

How much will it costHow Much Will It Cost?

To be eligible for the Certificate 3 Guarantee Program a participant must:

  • be 15 years of age or older
  • be no longer at secondary school
  • be a Queensland Resident
  • not hold, or currently be undertaking Certificate III or higher qualification (not including training done in high school)

$50 With a Concession Card from Centrelink
$160 Without a Concession Card from Centrelink

*Concession Card: Health Care Card or Pension Card


Pre-requisitesWhat You'll Need To Get In

There are no prerequisites for this course.

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