Advanced Communication Skills

New Horizons Australia Institute of Technology
  • Awarded by
    New Horizons Australia Institute of Technology (RTO 91656)
  • Qualification
    Short Course
  • Study Mode
    On Campus
  • Course Cost
  • Duration
    1 Day
  • Payment Option
    Upfront payment
  • Duration
    1 Day
  • Start Date
    Enquire now for upcoming start dates
  • Location
    NSW | VIC | QLD | WA

overviewCourse Overview

Enquire today about Effective communications skills and create positive interactions with others. 

Advanced Communication Skills from New Horizons Australia Institute of Technology builds on Assertiveness techniques you will have learned in our Essential Communication Skills or Assertiveness in the Workplace courses.

There is a brief revision component of these two courses to make sure everyone is starting at the same level. We then move into mastery, refining skills to enhance your communication impact.

You will develop techniques to deal with an array of characters from those who don’t share much of themselves to those who act passive-aggressively and those who are openly aggressive.

Further, you will examine different refinements to working up (more senior staff), down (sub-ordinate staff), across (colleagues) and outside (customers and vendors) your organization.

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What you'll learnWhat You'll Learn

In this Advanced Communication Skills course the subjects you may study to include: 

  • Communication
  • Current Sticking Points
  • Assertiveness Overview
  • Dealing with difficult situations exercise
  • DiSC Overview
  • Empathy exercise
  • Aggressive
  • Passive-Aggressive
  • Non-Assertive
  • Exercise
  • Sub-ordinates
  • Colleagues
  • Managers
  • Outside: Customers and Vendors
  • Body Language
  • Voice
  • Words
  • Ways to Bridge
  • Exercise
  • What is trust?
  • Why is trust important?
  • What might get in the way?
  • The tripod of influence
  • Goals from the session

Why study withWhy Study With New Horizons Australia Institute of Technology

With experience in delivering technology training that spans over 35 years, you can trust New Horizons Australia Institute of Technology to boost your skills in a range of areas including information technology, leadership, graphic design and more.

Their short courses are led by an expert team of trainers who have over 10 years of industry and teaching experience, and are all passionate and dedicated to getting you on the right path to success. Ranging from four hours to five days, New Horizons has short courses that’ll fill your knowledge gaps and lift your credentials in no time.

With a commitment to helping you achieve your educational goals, New Horizons Australia Institute of Technology is all about putting you on the right path to success. Turn to their experienced team and teachers to help equip you with the right skills and knowledge that’ll set you apart from the rest.

Where will it lead meWhere Will It Lead Me?

Upon completion of this course, you will receive a certificate of attendance in Advanced Communication Skills and an individualized action plan to help support next steps on return to the workplace from New Horizons Australia Institute of Technology.

More importantly, you will have developed skills and knowledge to identify the types of ineffective managers/ leaders and use different techniques to deal with them.

How much will it costHow Much Will It Cost?

An upfront payment of $690 is required to enroll in this course. Enquire now to find out more!

Pre-requisitesWhat You'll Need To Get In

There are no prerequisites for this course.

Campus locationsCampus Location

Campus locations

This course can be delivered on campus to provide you with practical training in a face-to-face learning environment. It is available to study at the following locations:

New South Wales






Western Australia

Enquire Now