Certificate in Delivering Constructive Criticism Online Short Course

Provider Courses for Success
Course Outcome Certificate of Completion
Study Mode Online
Duration 6-8 hours
Start Date Anytime – start today!
Cost $199.00
  • What you'll learn


    This online short course from Courses for Success for the purpose of equipping you with the skills you need to give and receive constructive criticism. Constructive criticism is crucial in the workplace, helping employees improve their professionalism and productivity without feeling insulted by feedback.

    This Delivering Constructive Criticism Online Short Course covers the fundamentals of providing constructive criticism using communication skills and goals to provide positive feedback to customers, clients and colleagues alike.

    Work at your own speed as your progress through this online short course and learn how to improve performance management. Learn how your organisation can benefit from constructive criticism practices and the positive impact that employee morale can have on the workplace.

    After purchasing this course, you will be provided with unlimited, lifetime access to its materials.

  • Ideal for


    This short course is ideal for managers and employees looking to implement constructive criticism and develop performance management practices.

    While there are no formal entry requirements for this short course, students must have basic literacy and numeracy skills and need to have access to a computer and the internet to complete this course.

  • Career Outcomes


    Learn how to develop a plan for constructive criticism and deliver it in the most appropriate atmosphere. Learn how people's emotions can affect performance management and develop strategies to address these factors.

    Completion of this short course will see you awarded with a Courses for Success certificate of completion.

  • Course Content


    When should feedback occur?

    • Repeated events or behaviour
    • Breaches in company policy
    • When informal feedback has not worked
    • Immediately after the occurrence

    Preparing and planning

    • Gather facts on the issue
    • Practice your tone
    • Create an action plan
    • Keep written records

    Choosing a time and place

    • Check the ego at the door
    • Criticise in private, praise in public
    • It has to be face-to-face
    • Create a safe atmosphere

    During the session (part 1)

    • The feedback sandwich
    • Monitor body language
    • Check for understanding
    • Practice active listening

    During the session (part 2)

    • Set goals
    • Be collaborative
    • Ask for a self-assessment
    • Always keep emotions in check

    Setting goals

    • SMART goals
    • The three Ps
    • Ask for their input
    • Be as specific as possible

    Diffusing anger or negative emotions

    • Choose the correct words
    • Stay on topic
    • Empathise
    • Try to avoid ‘You messages’

    What not to do

    • Attacking or blaming
    • Not giving them a chance to speak
    • Talking down
    • Becoming emotional

    After the session (part 1)

    • Set up a follow-up meeting
    • Make yourself available
    • Be very specific with the instructions
    • Provide support and resources

    After the session (part 2)

    • Focus on the future
    • Measuring results
    • Was the action plan followed?
    • If improvement is not seen, then what?

    Wrapping Up

    • Franken P. Jones - Honest criticism is hard to take, particularly from a relative, a friend, an acquaintance, or a stranger.
    • Mark Twain - One mustn't criticise other people on grounds where he can't stand perpendicular himself.
    • Margaret Chase Smith - Every human being is entitled to courtesy and consideration. Constructive criticism is not only to be expected, but sought.
    • Ralph Marston - You've done it before and you can do it now. See the positive possibilities. Redirect the substantial energy of your frustration and turn it into positive, effective, unstoppable determination.
  • Payment Information


    Ready to get started straight away?

    Pay and enrol for this course through our quick and secure checkout system. MasterCard, Visa and PayPal accepted.

  • Why Courses for Success?

    Courses for Success

    Boasting one of the most extensive and diverse course lists on offer, Courses for Success have hundreds of online courses. With everything from accounting to art, wedding planning to web design, they are a great option for anyone with specific professional development needs or with a particular hobby to pursue – there really is a course to suit everyone.

    Courses for Success has developed its own online courses and utilises the latest technology to deliver them at affordable prices across ten countries. They have also partnered with some of Australia’s leading training providers to offer a range of accredited courses, with accessibility their main aim.

    As a student of Courses for Success, you’ll benefit from 24/7 access to your online course materials, enabling you to study whenever and wherever you want.

    You will also receive ongoing support from a tutor who is available to answer your questions and help keep you motivated as you may your way through the course material.