Certificate in Conflict Resolution Online Short Course

Provider Courses for Success
Course Outcome Certificate of Completion
Study Mode Online
Duration 6-8 hours
Start Date Anytime – start today!
Cost $199.00
  • What you'll learn


    Conflict comes in many different shapes and sizes, however, with proper conflict resolution techniques, you can learn to effectively resolve all kinds of disagreements.

    Conflict can be resolved in peaceful, non-violent scenarios using the skills taught in this course. This online short course from Courses For Success walks you through a six-step process of how to resolve any form of conflict.

    You will not only get the tools you need to approach conflict, you will also be taught how to develop your ability to manage anger and stress. Topics include best-practice approaches such as how to apply the Agreement Frame and Fishbone Diagram to conflicts when implementing anger management practices.

    Use this online short course to build confidence in personal and professional environments. After purchasing this course, you will be provided with unlimited, lifetime access to its materials.

  • Ideal for


    This short course is ideal for anyone who wants to implement conflict resolution strategies into their personal, family or professional life. There are no formal entry requirements for this short course, however you will need Adobe Acrobat Reader in order to access course materials.

  • Career Outcomes


    By completing this course you will understand the five main styles of conflict resolution and be able to adapt your response to resolve disagreements and prevent further conflict. You will also be equipped with basic anger and stress management techniques along with communication tools to help you to stay in control. Completion of this short course will see you awarded with a Courses For Success certificate of completion.

  • Course Content


    Section one: getting started Section two: introduction to conflict resolution

    • Conflict, what is it?
    • What is effective conflict resolution?
    • Understanding the effective conflict resolution process

    Section three: effective conflict resolution styles

    • Collaborating
    • Competing
    • Compromising
    • Accommodating
    • Avoiding

    Section four: creating a communicative atmosphere

    • Defuse emotions
    • Setting ground rules
    • Choosing the time and place

    Section five: mutual understanding

    • What do I want?
    • What do they want?
    • What do we want?

    Section six: focusing on individual and shared needs

    • Identify common ground
    • Build positive energy and goodwill
    • Strengthen your partnership

    Section seven: analysing to the root cause

    • Examining root causes
    • Creating a cause and effect diagram
    • Identifying the benefits of resolution

    Section eight: create options

    • Generate, don’t evaluate
    • Creating mutual gain options and multiple option solutions
    • Digging deeper into your options

    Section nine: solution building

    • Creating criteria
    • Creating a shortlist
    • Choosing a solution
    • Building a plan

    Section ten: additional tools

    • Stress management techniques
    • Anger management techniques
    • The agreement frame
    • Asking open questions

    Section eleven: wrapping up

  • Payment Information


    Ready to get started straight away?

    Pay and enrol for this course through our quick and secure checkout system. MasterCard, Visa and PayPal accepted.

  • Why Courses for Success?

    Courses for Success

    Boasting one of the most extensive and diverse course lists on offer, Courses for Success have hundreds of online courses. With everything from accounting to art, wedding planning to web design, they are a great option for anyone with specific professional development needs or with a particular hobby to pursue – there really is a course to suit everyone.

    Courses for Success has developed its own online courses and utilises the latest technology to deliver them at affordable prices across ten countries. They have also partnered with some of Australia’s leading training providers to offer a range of accredited courses, with accessibility their main aim.

    As a student of Courses for Success, you’ll benefit from 24/7 access to your online course materials, enabling you to study whenever and wherever you want.

    You will also receive ongoing support from a tutor who is available to answer your questions and help keep you motivated as you may your way through the course material.