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Certificate in Customer Service Online Short Course

$199.00
AT A GLANCE
Provider Courses for Success
Course Outcome Certificate of Completion
Study Mode Online
Duration 6-8 hours
Start Date Anytime – start today!
Cost $199.00
  • What you'll learn

     

    Customer service can often be the most crucial factor in the success of a business. Businesses that leverage quality customer service create a strong, loyal customer base; effectively enabling the business to organically grow and expand.

    This Customer Service Online Short Course from Courses for Success details the various aspects of customer service. Implementing strong customer service in your work place leads to return business and happy customers.

    Use this course to learn customer service skills at your own speed and from the comfort of your computer. Learn online tools which can help you address customer service scenarios.

    After purchasing this course, you will be provided with unlimited, lifetime access to its materials.

  • Ideal for

     

    This short course is ideal for those looking to enhance the level of customer service in their workplace by applying practices and building customer satisfaction.

    While there are no formal entry requirements for this short course, students must have basic literacy and numeracy skills and need to have access to a computer and the internet to complete this course.

  • Career Outcomes

     

    Learn what aspects of your business can affect customer service. Learn to identify your customer's needs and develop practices to improve customer satisfaction. Learn how strong customer service can improve your overall business.

    Completion of this short course will see you awarded with a Courses for Success certificate of completion.

  • Course Content

     

    Getting started

    • Objectives

    Who and what we do

    • Customers
    • Internal customers
    • External customers
    • Customer service

    Attitude is a little thing

    • Appearance
    • Smile, it’s infectious
    • Stay awake
    • Being positive

    Customer needs

    • See things from a clients perspective
    • Thinking outside the box
    • Meeting their needs
    • Going the extra mile

    Get them to come back

    • Following up
    • Dealing with complaints
    • Turn it back in your direction

    Face-to-face customer service

    • All from the comfort of your desk
    • Using body language

    Telephone customer service

    • The advantages and disadvantages
    • Telephone etiquette
    • Tips and tricks for providing customer service over the phone

    Electronic customer service

    • The advantages and disadvantages
    • Netiquette
    • Email etiquette: The dos and don’ts of email
    • Tips and tricks
    • Electronic ping pong

    Rescuing difficult customers

    • Defuse anger
    • Common ground
    • Know your limits
    • Know your limits
    • Emotions

    Escalation

    • Abusive customers
    • Sticks and stones
    • Physical threats

    Impress customers every time

    • Ten tips to impress your customer

    It’s a wrap

    • Food for thought
  • Payment Information

     

    Ready to get started straight away?

    Pay and enrol for this course through our quick and secure checkout system. MasterCard, Visa and PayPal accepted.

  • Why Courses for Success?

     
    Courses for Success

    Boasting one of the most extensive and diverse course lists on offer, Courses for Success have hundreds of online courses. With everything from accounting to art, wedding planning to web design, they are a great option for anyone with specific professional development needs or with a particular hobby to pursue – there really is a course to suit everyone.

    Courses for Success has developed its own online courses and utilises the latest technology to deliver them at affordable prices across ten countries. They have also partnered with some of Australia’s leading training providers to offer a range of accredited courses, with accessibility their main aim.

    As a student of Courses for Success, you’ll benefit from 24/7 access to your online course materials, enabling you to study whenever and wherever you want.

    You will also receive ongoing support from a tutor who is available to answer your questions and help keep you motivated as you may your way through the course material.

     

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