Customer Relationship Management

Provider Upskilled
Course Outcome Statement of Attainment
Study Mode Online
Duration Max 12 months
Start Date Anytime – start today!
Cost $780.00
  • What you'll learn


    This Customer Relationship Management short course will give you a thorough understanding of the many facets of business-to-customer relationships.

    While studying this short program, you will cover the role of customer relationship management and its place in strategic business plans. You will also learn about customer service strategies and procedures and become confident in setting organisational objectives around customer needs.

  • Ideal for


    Anyone employed in a business setting.

  • Career Outcomes


    Upon completion of this short course, you will have an enhanced understanding of customer service and its management. If your work involves interacting with customers, this course will help you to effectively handle enquiries and provide value to your customers.

  • Course Content

    • Coordinate implementation of customer service strategies
    • Address customer needs
  • Payment Information


    Ready to get started straight away?

    Pay and enrol for this course through our quick and secure checkout system. MasterCard, Visa and PayPal accepted.

  • Why Upskilled?


    As one of the largest Registered Training Organisations in Australia, Upskilled is the perfect fit for busy working professionals looking to boost their skills or get certified with an online short course.

    Upskilled is dedicated to innovation and quality learning, and is determined to provide flexible and nationally recognised qualifications to anyone seeking career advancement.

    Courses can be tailored to meet your career needs, are taught by industry-experienced tutors and are delivered entirely online to help you balance your studies with work life.

    So no matter who you are and what your career aspirations may be – Upskilled can help you realise your career potential.

    Upskilled’s short courses are delivered using a combination of multimedia DVDs, instructional videos, hands-on lab simulations and testing modules through the Upskilled online learning portal.

    As a student of Upskilled you will have access to around the clock support, advice and guidance from your certified trainer via phone or email. Your trainer will give you valuable feedback on your assessments and help you with your course material.